FAQs

1. What types of boxing equipment do you offer?

We offer a range of high-quality boxing equipment, including Curved Boxing Mitts Pad and Kick Boxing Gloves. Our products are designed to enhance performance and provide optimal protection during training and competition.

2. How can I contact you if I have any questions or issues?

If you have any questions or issues, you can contact us via email at info@alphajab.com. We strive to respond to inquiries as quickly as possible.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please note that items sent back to us without prior authorization will not be accepted.

4. How do I initiate a return?

To initiate a return, please contact us at info@alphajab.com. We will provide you with a return shipping label and instructions on how and where to send the package.

5. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

6. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the return eligibility of a specific item, please reach out to us.

7. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get the desired product is to return the item you have and make a separate purchase for the new item.

8. What is the European Union 14-day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

9. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of the refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

10. What if I haven't received my refund after 15 business days?

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at info@alphajab.com. We will assist you in resolving the issue.